FAQ's
Below is a non-exhaustive list of Frequently Asked Questions to help you.
Please feel free to read below and don't hesitate to contact us should you need to ask further questions.
How long does it take to groom my dog?
Grooming times are listed on the 'Treatments & Prices' page. Times are approximate as the time taken will depend on the condition and length of your dog's hair.
When should I bring my puppy in for his / her first groom?
It is best practise to bring your puppy in for grooming as soon as possible so they can get accustomed to the grooming experience and learn to enjoy it. It is advisable that a puppy comes in two - three weeks after their final set of vaccinations. It is also advisable that a minimum of two salon familiarisation visits take place before a grooming appointment so your puppy can get used to the sights, sounds and smells of the salon.
Will my dog be put in a crate?
No, before or after grooming your dog will be free to to roam the salon and of course the garden, weather permitting! I will avoid crating dogs at all cost, unless it is deemed that your pet will otherwise be destructive or a danger to themselves or another pet on the premises.
Do you use drying cages / cabinets?
No, all drying is done with high velocity dryers, by hand.
Do you allow pet owners to stay and watch their dog being groomed?
As much as this sounds a lovely idea, unfortunately it just creates difficulty for the groomer as a dog will always try and wriggle away to be with his / her owner! Obviously in a grooming salon this can potentially be hazardous.
How often should my dog be groomed?
It is advisable for your dog to have a full groom every 4 - 8 weeks. However this is dependant on breed, maintenance of coat between grooms, length and type of coat etc. See my 'Why Groom' page for more information.
Can an old dog be groomed?
If they have had regular grooming throughout their life then there is no need to stop as they become elderly. However, if grooming becomes stressful for your dog in any way, we will advise of alternative methods to keep your dog clean and fresh.
Help! My dog is reactive
Please ensure you are honest about previous grooming experiences your dog may have had - this can help us determine what grooming methods may suit your dog best. I will not groom reactive dogs - if your dog is found to have reactive or aggressive tendencies you will be asked to come and collect him / her immediately and payment will need to be made in full, regardless of whether the groom is finished or incomplete. A reactive dog is better suited to an environment where there is more than one groomer to assist and support.
What shampoo & treatments do you use on my dog?
Windle Woofs is proud to use Milly's products - handmade, cruelty-free, vegan friendly with no added nasties. Best of all, Milly's is proudly made in the U.K. Their products are Hypoallergenic, pH balanced and packed with Vitamin E, Aloe Vera and Neem extract. With scents such as Rhubarb & Black Plum, Peppermint & Lime and Blueberry & Vanilla, your pooch will smell delicious!